Privacy Policy – h77 Online Gaming Pakistan

1. Introduction

h77 is committed to handling your personal information with care and transparency. Privacy is not a compliance checkbox for us — it is a real commitment to the players who trust the platform with their details and their money.

This policy is written to be straightforward. We have avoided dense legal language wherever possible so that players in Pakistan can read it and actually understand what it says. If anything here is unclear, reach out to our support team through the contact options in your account dashboard.

2. What We Collect

h77 collects personal information in several ways: directly from you when you register or use the platform, automatically as you browse and play, and in some cases from third-party verification services. The types of data we collect include:

We do not collect sensitive personal data such as biometric information, racial or ethnic origin, or political opinions. We only ask for identity documents when they are required as part of age verification or fraud prevention procedures.

3. How We Use Your Data

h77 uses the data it collects for specific, legitimate purposes. We do not use your data for purposes beyond what is described in this policy without first obtaining your consent. The primary uses of your personal information are:

• Account Management: Creating and maintaining your h77 account, verifying your identity, and enabling you to log in securely.
• Service Delivery: Processing deposits in PKR, handling withdrawals, crediting bonuses, and settling Sports Bets and Casino game outcomes.
• Fraud Prevention and Security: Detecting unusual patterns, verifying that accounts belong to real individuals, and investigating any suspicious activity that could indicate fraud or money laundering.
• Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling and proactively offering tools such as deposit limits, cooling-off periods, and self-exclusion.
• Customer Support: Responding to queries, resolving disputes, and following up on account issues through our support channels.
• Communications: Sending you account notifications, transaction confirmations, and — where you have opted in — promotional messages about new games, bonuses, and PSL or T20 betting markets.
• Platform Improvement: Analysing aggregated usage data to understand how players interact with Slots, Fish Games, Bingo, and other features, and to improve the overall experience.

4. Payment Information

h77 supports PKR transactions through JazzCash, Easypaisa, Raast, Bank Transfer, debit/credit cards, and other mobile wallets. When you make a deposit or request a withdrawal, the relevant payment details are processed through the respective payment provider's own secure systems.

h77 records transaction metadata — amounts, dates, payment channel used, and transaction reference numbers — for account management and audit purposes. We do not store full card numbers or mobile wallet PINs on our servers. Payment credentials are handled directly by the payment providers under their own security standards.

5. Cookies and Tracking Technologies

h77 uses cookies and similar technologies to keep the platform running smoothly and to understand how players use it. A cookie is a small text file placed on your device when you visit a website. The types of cookies h77 uses are:

• Essential Cookies: Required for core functions such as keeping you logged in, maintaining your session, and securing your account. The platform cannot function properly without these.
• Analytics Cookies: Help us understand which pages and game categories — Slots, Casino, Fish Games, Bingo, Bet — get the most traffic, so we can improve layout and content.
• Preference Cookies: Remember settings you have chosen, such as language preference or display options, so you do not have to reset them on every visit.
• Security Cookies: Used to detect and prevent fraudulent activity, including flagging unusual login patterns or multiple accounts from the same device.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect the functionality of your account. Analytics and preference cookies can generally be disabled without impacting your ability to play.

6. Sharing Your Data

h77 does not sell your personal data to third parties. We share your information only in the circumstances listed below, and only to the extent necessary for each purpose:

• Payment Processors: Transaction data is shared with JazzCash, Easypaisa, Raast, and other payment providers strictly to process your deposits and withdrawals.
• Identity Verification Providers: Where KYC checks are required, identity documents may be processed by a third-party verification service operating under strict data handling agreements.
• Technology Service Providers: Infrastructure providers, hosting services, and analytics tools that help operate the platform may process technical and usage data. These providers are bound by contractual data protection obligations.
• Legal and Regulatory Requirements: If required by applicable law or in response to a valid legal process, h77 may disclose personal data to relevant authorities. We will only do so to the extent legally required.
• Fraud and Crime Prevention: Where we identify suspected fraud, money laundering, or other criminal activity, relevant data may be shared with appropriate bodies as part of our obligations to prevent financial crime.

7. Data Retention

h77 keeps your personal data for as long as your account is active and for a reasonable period after closure, in line with the purposes described in this policy. The general retention principles are:

• Active Accounts: All account data is retained for the lifetime of your account plus a minimum of five years after closure, to satisfy record-keeping requirements related to financial transactions.
• Transaction Records: Deposit and withdrawal records in PKR are retained for a minimum of five years from the date of the transaction.
• Support Communications: Chat logs and email records are retained for up to three years from the date of the interaction, unless they relate to an ongoing dispute or investigation.
• Fraud Investigation Data: Where data is retained as part of an active fraud or compliance investigation, it will be kept until the matter is fully resolved.
• Deletion After Retention Period: Once the applicable retention period has expired and there is no legal or regulatory basis for continued storage, your data will be securely deleted or anonymised.

8. Security Measures

Protecting your data is a technical priority for h77. The platform uses a combination of industry-standard security controls to keep your personal and financial information safe:

While h77 takes significant steps to protect your data, no online platform can guarantee absolute security. You are also responsible for keeping your account credentials confidential. Do not share your password with anyone, and use a strong, unique password for your h77 account.

9. Your Privacy Rights

As a player on h77, you have meaningful rights over your personal data. These rights apply regardless of where you are based in Pakistan. To exercise any of these rights, contact h77 support through your account dashboard. We aim to respond within 30 days.

10. Minors and Age Verification

h77 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of the registration process, and accounts may be subject to additional verification at any time.

If we become aware that a minor has registered an account or provided personal data to h77, we will immediately close the account, void any bets or transactions, return any deposited funds to the source, and delete the associated personal data. If a parent or guardian believes their child has registered on h77, they should contact support immediately so the matter can be resolved without delay.

11. Updates to This Policy

h77 may revise this Privacy Policy from time to time to reflect changes in the platform, applicable practices, or legal requirements. When we make changes, the updated version will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how your data is used, h77 will notify registered players via email or an in-platform notification. Your continued use of the platform after a policy update constitutes acceptance of the revised terms. If you disagree with a material change, you may close your account and request deletion of your data by contacting support.

12. Contact and Data Requests

For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please contact the h77 support team. Our team is available around the clock and will direct your query to the appropriate person.